Terms of service
VELNIORE – TERMS & CONDITIONS
Last Updated: June 2026
Welcome to Velniore. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions.
1. General
Velniore is an online fashion and lifestyle brand offering apparel and accessories. We reserve the right to update, modify, or replace any part of these terms at any time.
2. Products
We strive to display product colors and images as accurately as possible. However, actual colors may vary slightly due to screen settings and lighting conditions.
3. Pricing
All prices are listed in Indian Rupees (INR). Prices may change without prior notice.
4. Orders
We reserve the right to refuse or cancel any order if fraud, unauthorized activity, or pricing errors are suspected.
5. Intellectual Property
All content on this website including logos, images, graphics, designs, and text belongs to Velniore and may not be copied or reproduced without permission.
6. Limitation of Liability
Velniore shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7. Governing Law
These terms shall be governed by and interpreted under the laws of India.
8. Contact
For questions regarding these Terms, contact:
Email: support@velniore.com
VELNIORE – REFUND & RETURN POLICY
Returns
Customers may request a return within 7 days of receiving their order.
Eligibility
Items must:
* Be unused and unwashed.
* Have original tags attached.
* Be returned in original packaging.
Non-Returnable Items
* Customized products.
* Gift cards.
* Products damaged due to misuse.
Refund Process
After inspection, approved refunds will be processed to the original payment method within 5–7 business days.
Exchanges
Size exchanges are available subject to stock availability.
Damaged Products
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos.
VELNIORE – SHIPPING POLICY
Processing Time
Orders are processed within 1–3 business days.
Delivery Time
* Metro Cities: 3–7 business days
* Other Locations: 5–10 business days
Shipping Charges
Shipping charges are displayed during checkout. Free shipping may be offered during promotions.
Tracking
Customers will receive tracking details via email or SMS once the order has been shipped.
Delays
Delivery times may be affected by weather, holidays, courier disruptions, or unforeseen circumstances.